Rewards Program
Cash Offer/Survey Reward Not Issued
How can I get Trail & Earn Rewards?
Cash Offer/Survey Reward Not Issued
Please note that usually, when you complete a Cash Offer or survey, your participation record will be synchronized to your account within 72 hours. You can refer to the following steps to check the progress of your task:
Cash Offer
Step 1
After logging in to your account, go to 'Task Center' - 'Cash Offer', click 'View More'.

Step 2
Click 'Menu' icon, then choose 'Reward Status'.

Step 3
On this page, you can view the status of all the Cash Offer tasks you have participated in:
'Rewarded' means that the task reward has been credited to your account;
'Pending' means that the task you participated in is awaiting review by our task publish partner, which usually takes 15 days to complete;
'Rejected' means that the task you participated in did not pass the review, and you will not receive a reward.

IMPORTANT
If you have any inquiries about a task, you can directly click on the corresponding task record and find the support link at the bottom of the page to submit your feedback.

Survey
Step 1
After logging in to your account, go to 'Task Center' - 'Surveys', click 'My Surveys'.

Step 2
Click 'Menu' icon, then choose 'Help'.

Step 3
If you have any feedback about your completed survey, please submit your ticket here.

Coupert Coupons
Can I get my coupons back after a refund/rejection?
Typically, coupons will be reissued after a refund or withdrawal is rejected. Different types of coupons have different requirements to meet to reissue the coupons after a refund. The 'coupons with threshold', or 'discount coupons' will be reissued after all items using the coupons have been refunded. The 'coupons for no threshold' will be reissued in equal proportion when the item is refunded/rejected.
How can I know whether my coupons were applied successfully?
Go to your accounts tab by clicking your user avatar in the top right corner on Coupert.com. Click the 'My Coupons' button and confirm whether your coupon code is unused, used, or expired.
Leaderboard
The Coupert Rewards Leaderboard is an additional reward feature that rewards our most active users for completing cash offers and surveys on a weekly/monthly basis.
It grants a weekly $20 payout to the top user of the week and a monthly $40 bonus to the top user of the month!
Of course, these individual prizes aren't split up equally between 50 users as the most active ones are receiving the largest prizes.
There is no need to manually opt into these leaderboard rewards either or hit any requirements first, any points that you earn via offers or surveys automatically get you entered into the leaderboard ranking.
Prizes are paid out in cash which can be cashed out immediately of course - the only exception to this would be if you made it on the leaderboard by completing an offer that is currently being held temporarily for security reasons, in that case, your leaderboard reward will be pending as well unless the offer completion(s) that got you onto the leaderboard get released without causing any chargebacks.
Please note that the timing is based on Pacific Standard Time (PST), starting from 0:00 AM PST at the beginning of each natural week and month.
What is a Chargeback?
Chargebacks occur when an offer has been deemed to have been completed fraudulently
A chargeback happens when an offer or survey is flagged as being completed fraudulently.
After you finish an offer or survey and receive a reward, the offer partner may review the task and decide it wasn't completed properly. If they deny payment, this is called a chargeback.
When a chargeback occurs, any coins you earned for that task will be revoked. This can happen immediately or up to 90 days after the offer is credited. It's important to note that Coupert doesn't process these chargebacks — they come from our offer partners.
Common reasons for chargebacks include:
1. Trying to complete the same offer multiple times with one account
2. Using multiple accounts to complete offers or surveys repeatedly
3. Completing offers via VPN, proxy, or VPS
4. Providing false or inaccurate information
5. Giving inconsistent or contradictory responses on surveys
High Chargeback Rate
If your chargeback rate exceeds 10%, your completed offers will be placed on hold, meaning they won't be credited to your balance, and you won't be able to withdraw any cash or gold. If the rate remains too high and doesn't drop below 10%, your account may be permanently banned.
How can I get Daily Rewards?
To earn Daily Rewards, you must complete specific tasks on the web version of our platform. Here's how you can qualify:
1. Daily Check-in
You must check in daily on the web (check-ins via the app are not eligible).
2. Cash Back Activations
Complete 3 Cash Back activations to qualify.
3. Apply Coupons
Successfully apply coupons 3 times.
4. Complete Offers or Surveys
Complete 1 offer or survey (Note: Screenout surveys are not eligible, and the reward for the task must be greater than $0.30).
Rewards Structure:
1. Complete any two of the tasks above to receive 10 gold.
2. Complete all four tasks to receive 10 gold + $0.40 cash.
Important Notice: Accounts found engaging in fraudulent activities, such as mass registrations to claim rewards, will be restricted from withdrawals and may face permanent account bans.
How can I get Trial & Earn Rewards?
To receive your Trial & Earn rewards, please ensure the following:
1. Ensure a stable network connection during the activation of Cashback and while completing the trial or sign-up process.
2. Confirm your Cashback status is successful with Coupert: You can check this by visiting(https://www.coupert.com/user/cash-back). Navigate to Saving History > Cash Back Detail to confirm your Cashback status.
3. Use a desktop device, not a mobile device, to prevent any Cashback issues.
4. Follow the instructions and fully complete your order as required.
5. Use only one account: Avoid using multiple accounts to participate in the offer.
What are pending Offers?
After completing offers on Coupert Rewards, you might notice that the cash reward isn't immediately added to your balance. Don't worry, this is part of our fraud prevention system and not a reflection of anything you did wrong.
Why are rewards delayed?
Some offers are held by the system due to a high number of chargebacks they receive in general. This delay helps prevent fraud and ensures both you and Coupert are protected.
Is this a problem with my account?
No, it's not a punishment or accusation. Your offers are being held automatically by the system and not because of anything you've done.
Our goal is to continue providing the highest payouts, the best offers, and a safe, enjoyable experience for all our legitimate users!