Cash Offer/Survey Reward Not Issued
Cash Offer/Survey Reward Not Issued
Please note that usually, when you complete a Cash Offer or survey, your participation record will be synchronized to your account within 72 hours. You can refer to the following steps to check the progress of your task:
Cash Offer
Step1: After logging in to your account, go to 'Task Center' - 'Cash Offer', click 'View More'.
Step2: Click 'Menu' icon, then choose 'Reward Status'.
Step3: On this page, you can view the status of all the Cash Offer tasks you have participated in:
'Rewarded' means that the task reward has been credited to your account;
'Pending' means that the task you participated in is awaiting review by our task publish partner, which usually takes 15 days to complete;
'Rejected' means that the task you participated in did not pass the review, and you will not receive a reward.
IMPORTANT
If you have any inquiries about a task, you can directly click on the corresponding task record and find the support link at the bottom of the page to submit your feedback.
Survey
Step1: After logging in to your account, go to 'Task Center' - 'Surveys', click 'My Surveys'.
Step2: Click 'Menu' icon, then choose 'Help'.
Step3: If you have any feedback about your completed survey, please submit your ticket here.
Refer & Earn
How does the Refer and Earn program work?
It's simple. Refer your friends and family to join Coupert through our Refer and Earn program. You will start earning once they click on the invite link and complete cash offers or surveys.
Get Bonus: When your referral completes cash offers or surveys, you will earn 10% of their rewards.
Bind Referral Code: If your referral registers through the link but is not automatically linked to you, they can manually bind your referral code in their Profile & Settings. Note: The referral code must be bound within 72 hours of registration.
Coupert Voucher
Can I get my vouchers back after a refund/rejection?
Typically, vouchers will be reissued after a refund or withdrawal is rejected. Different types of vouchers have different requirements to meet to reissue the voucher after a refund. The 'voucher with threshold', or 'discount voucher' will be reissued after all items using the voucher have been refunded. The 'voucher for no threshold' will be reissued in equal proportion when the item is refunded/rejected.
How can I know whether my vouchers applied successfully?
Go to your accounts tab by clicking your user avatar in the top right corner on Coupert.com. Click the 'My Vouchers' button and confirm whether your voucher code is unused, used or expired.
Leaderboard
The Coupert Rewards Leaderboard is an additional reward feature that rewards our most active users for completing cash offers and surveys on a weekly/monthly basis.
It grants a weekly $20 payout which gets split between the 50 most active users for that week and a monthly $40 bonus which gets split between the most active 50 users for the month!
Of course, these individual prizes aren't split up equally between 50 users as the most active ones are receiving the largest prizes.
There is no need to manually opt into these leaderboard rewards either or hit any requirements first, any points that you earn via offers or surveys automatically get you entered into the leaderboard ranking.
Prizes are paid out in cash which can be cashed out immediately of course - the only exception to this would be if you made it on the leaderboard by completing an offer that is currently being held temporarily for security reasons, in that case, your leaderboard reward will be pending as well unless the offer completion(s) that got you onto the leaderboard get released without causing any chargebacks.
Please note that the timing is based on Pacific Standard Time (PST), starting from 0:00 AM PST at the beginning of each natural week and month.