Can I get my vouchers back after a refund/rejection?

• Typically, vouchers will be reissued after a refund or withdrawal is rejected. Different types of vouchers have different requirements to meet to reissue the voucher after a refund. The 'voucher with threshold', or 'discount voucher' will be reissued after all items using the voucher have been refunded. The 'voucher for no threshold' will be reissued in equal proportion when the item is refunded/rejected.

How can I know whether my vouchers applied successfully?

• Go to your accounts tab by clicking your user avatar in the top right corner on Coupert.com. Click the 'My Vouchers' button and confirm whether your voucher code is unused, used or expired.