Expiration of Cash Back & Gold & Bonus

  1. After receiving Cash Back or Gold rewards, users can visit the Coupert website or mobile app, and click on "My Cash" or "My Gold" to view detailed information about their rewards.
  2. Some rewards need to be claimed by users themselves, and the claiming period is valid for 7 days from the time of issuance. Rewards not claimed within this period will expire and become void.
  3. We will maintain the existing expiration mechanism, meaning that if a user's account remains inactive (defined as not clicking on any pages or buttons) for 12 months, all Coupert rewards will be deducted.
  4. New expiration rules:
    • Gold Expiry: From the date of Gold issuance, if it remains unused or unconverted into balance for more than 12 natural months, the corresponding Gold will be marked as expired.
    • Cash Back Expiry: Once Cash Back reaches a withdrawable state (Confirmed status), if a user fails to withdraw it (via PayPal or gift card redemption) within 24 natural months, the corresponding Cash Back will transition to an Expired status, resulting in a reduction of the Coupert balance.
    • Bonus Expiry: After becoming withdrawable (Confirmed status), if a user does not claim their Bonus (withdrawn through PayPal or gift card redemption) within 24 natural months, the corresponding Bonus will be marked as Expired, leading to a decrease in the Coupert balance.
  5. If you delete Coupert account, any unredeemed or redeemed but unused rewards and benefits will be automatically cleared to zero.