Your account may be temporarily suspended due to the detection of unusual activities. These activities can include:
- The creation of multiple accounts or associations with other Coupert accounts.
- Engaging in high-scale purchases. It's important to note that each store has specific Cash Back Terms, including restrictions on high volume or reseller activities. Our system automatically monitors shopping activity and will engage with both you and the store to confirm that these purchases adhere to the store's terms.
- Cancelling orders at an unusually high rate.
- Engaging in other abnormal or fraudulent activities. We enforce a strict zero-tolerance policy towards fraud, which can lead to permanent account suspension.
If you disagree with these restrictions, you have the option to appeal. During the appeal process, you can provide additional information for our review. We will document this in your account to potentially restore your reputation once the review is complete.
To submit an appeal, please click the link: https://www.coupert.com/user/appeal_commit?source=withdrawAbleBalance; Including screenshots can significantly aid your case.
- If your account is linked with multiple Coupert accounts, please explain why.
- For high-scale purchases, inform us of the intended purpose. If purchases are for business or an online store, provide the store's name and URL. If you sell on platforms like Amazon, Sears Marketplace, eBay, or similar, include URLs to your storefronts along with the store names.
- If you frequently cancel orders, please provide reasons for these cancellations.